Frequently asked questions
Have questions? We’re here to help
Have questions? We’re here to help
We accept straight payment of credit cards, debit cards, cash, Gcash, Paymaya, Shopee Pay, and bank transfers.
Walk into our Physical store
Quezon Store:
THE TWELVE 28TH:The Strip Circulo Verde, Quezon City
Open Hours: 10AM to 9PM, Daily
Marikina Store:
FAMULEI: Riverbanks Mall, Marikina (Infront of Timezone)
Open Hours: 10AM to 9PM, Daily
Cebu Store:
KORYAIKO-CEBU: L7 B1, Anami Homes Mactan
Open Hours: 10AM to 8PM, Tuesday to Sunday
Koryaiko has established partnerships with renowned logistics companies such as J&T, LBC, 2GO, Lalamove, and Transportify. The shipping fee for your order will be calculated once the order is confirmed, ensuring accurate and transparent pricing for delivery.
We offer same-day delivery within Metro Manila, while deliveries to Luzon typically take 2 to 5 days. For VisMin, the estimated delivery time ranges from 4 to 10 days.
We handle your data with strict confidentiality and employ SSL (Secure-Socket-Layer) secure server software to encrypt all information transmitted during your shopping experience. This means that any details regarding your order, personal information, address, credit card, or bank details are safeguarded and cannot be accessed by any unauthorized third party. Furthermore, credit card payments are subjected to verification through the 3D secure procedure, adding an extra layer of security to your transactions.
Once you place an order, you will promptly receive an order confirmation via email. Our team will process your order in our database, and on the same day or the next working day, your package will be dispatched from our warehouse. For orders made with pre-payment, the package will be sent out on the day we receive the payment. Rest assured, we strive to ensure swift order processing and timely shipment of your items.
Koryaiko Philippine offers a comprehensive one-year warranty for both service and parts on our products. Additionally, we provide a 7-day replacement policy to ensure customer satisfaction. Rest assured that we are committed to providing excellent after-sales support to address any concerns or issues you may encounter with your purchase.
1) Guidelines for a standard cup of espresso (for reference only, the pressure rate and other
statistics will vary depending on the roasting level, freshness, etc.)
•For single shot espresso, the amount of coffee powder is 9±2g, for double shot espresso,
the amount of coffee powder is 18±2g.
•Water temperature 199±36℉
•Group head pressure 9±1bar
•Extraction time 25±5s
2) Select fresh coffee beans, generally roasted within three months of the date, to get a
better, fresher taste;
3) Grinding the coffee powder in advance is not recommended. The taste is better with freshly prepared coffee powder, or else the carbon dioxide in the coffee powder will easily evaporate and absorb unnecessary odors;
4) If the coffee powder is too fine, it may cause excessive extraction, and if it is too coarse,
it may cause insufficient extraction, so it should be adjusted to a medium grind;
5) Keep the remaining coffee beans sealed and well stored after use, and avoid placing them in humid environments or in direct sunlight.
58mm commercial filter basket, diameter professional shower screen is compatible with most of the filter baskets on the market.
Fine crema and instant flavor extractions.Enjoy professional Café-quality shots at home
Gemilai advocates bringing commercial standards into your homes and exploring a wider extension of flavor extractions.
1.The filter chip is clogged.
Please remove the filter chip, and clean the holes at the bottom of the filter screen with a brush or pin.
2.The coffee powder is too fine.
Please switch to a coarser type of coffee powder.
1.The filter chip is clogged.
Please remove the filter chip, and clean the holes at the bottom of the filter screen with a brush or pin.
2.Too much coffee powder in the filter screen.Please reduce the amount of powder.
3.The coffee powder is too fine. Please switch to a coarser type of coffee powder.
1.Coffee powder has gone bad,select another fresh coffee beans.
2. The machine is not cleaned properly after the first use of the machine or Descaling Operation. Follow the instructions in “BEFORE FIRST USE” to clean the machine.
1. Please choose fresh coffee beans. Generally, the best-before date is from one week to one month after the roasting. During this time, the taste is better and fresher.
It is not advised to use coffee beans older than three months because they are less fresh and most of the compounds have volatilized, resulting in fewer extractable substances.
2. The fresher the coffee beans, the more extractable substances they contain. Fresh coffee beans tend to have richer crema and a more complex flavor. They also require a coarser grind compared to less fresh coffee beans.
As coffee beans age, more compounds volatilize, resulting in fewer extractable substances. This causes a faster flow rate of the coffee liquid, and therefore, older beans require a finer grind compared to fresh beans.
For the first use, the steam must be released for a period of time to drain the condensate inside the machine, then the steam is drier.
Machine is preheating/The steam button wasn’t pressed.
1.The plug is not plugged in or voltage and power mismatch.
Check out the voltage and power are compatible with the socket.
2.The machine is heating in an abnormal state,the automatic security protection system is triggered.Let the machine sit for 30 mins.If the problem persists after carrying out the above operations, please contact the authorized service center.
3.There is no water in the tank.Check the water tank for water shortage and add water to the tank.
4.The water tank is not in place.
Please put the water tank in the right place.
Steam knob not fully closed.
Tighten the steam knob completely.
The new machine is not required to be rotated to 90 degree for the first use.
Make sure the portafilter is twisted to the right complete for each time, the rotated angle will approach 90 degree after several practice.
The water inlet valve at the bottom of the tank is dirty or clogged. Clean the tank and use your fingers to make the bottom valve active.
1. Grind too coarse – Adjust to a finer grind.
2. Too little coffee – Increase the dose (after tamping, the grounds should be near the groove line of the filter basket).
3. Coffee not tamped – Distribute evenly and apply firm, even pressure.
4. Stale coffee beans/powder – Use fresh coffee within 1 week to 1 month for optimal extraction.
1. Please test the machine with the cleaning pad and send the instructional video to the customer. If the pressure is above 9 bar, the machine’s pressure is normal.
– To use a cleaning disc to check the pressure:
https://www.youtube.com/watch?v=pejgt1FdiFw
2. After confirming that the machine’s pressure is fine, try grinding the beans finer. The amount of ground coffee in the portafilter should be near the groove line of the portafilter.
– Checking your extraction pressure and learn how to make the perfect coffee on the video
https://www.youtube.com/watch?v=Gxd7pA4qmsg
1.The potafilter is not tightened to the right position. Please tighten the portafilter completely to the right.
2.Too much coffee powder remaining on the edge of the portafilter screen. Please clean the coffee powder
3.The coffee powder is too much. Please do not over the groove line.
4.The seal ring is broken and needs to be replaced.
The portafilter is not installed in place or tightened completely, the high pressure of the extraction will pressure on it.Please turn the portafilter tightly to the right when installing.
1.The machine is preheating. The button lights flash indicates that the machine is preheating, lights stay on indicates that the preheating is complete.
2. Insufficient water or water tank not in place. Please refill or put tank in place.
3. Filter basket clogging. Remove the filter basket from the filter and clean the holes with a brush or needle.
4.Too much coffee powder in the filter. Please reduce the amount of powder.
5. Excessive tamping pressure. Please reduce pressure.
6. Coffee powder is too fine. Please use to a coarser grind.
1. Grind the coffee finer.
2. Use the right amount of grounds.
3. Apply more pressure when tamping.
4. Ensure the portafilter is securely locked.
5. Use fresh coffee beans.
1. Too much coffee grounds – Reduce the amount (after tamping, the grounds should be near the groove line of the filter basket).
2. Grind too fine – Use a slightly coarser grind.
3. Clogged filter basket – Remove the filter basket from the portafilter and clean the holes with a brush or pin.
Check you extraction flow rate on the video
https://www.youtube.com/watch?v=Gxd7pA4qmsg
1. New machine – Before first use, drain the group head and steam wand for a while. Make 2–3 shots (discard) to clean the internal system before making coffee.
2. Dirty machine or portafilter – Regularly clean the group head, portafilter, and filter basket. Descale the machine every three months (watch “Cleaning & Maintenance” video for details).
3. Stale or low-quality beans – Use fresh, high-quality coffee beans within 1 week to 1 month.
4. Under-extraction (fast flow causing sourness) – Use a finer grind, increase the coffee dose, and tamp evenly with firm pressure.
5. Low brewing temperature – Fully preheat the machine and ensure the proper brewing temperature settings.
Pre-infusion function is only for automactic mode (single cup/double cup), manual mode is not included.
Without sufficient preheating, using cold group head or cup will reduce the extraction temperature.
Follow the tips to increase brewing temperature
1. Sufficient machine preheating when all the buttons are on
2. Press any brewing button to warm the group head before extraction
3. Place the cup in the warm cup zone or heat the cup with
hot water in advance
4. Adjust the brewing temperature to higher in the touch screen(G3006/G3007L)
Hot water is heated in the boiler, flows out through the brew head, passes through the portafilter, and reaches the cup. During this process, a certain amount of reasonable heat loss occurs, which is normal. The extraction temperature we refer to is the temperature of the water inside the boiler.
for more details, please check our viedo
https://www.youtube.com/watch?v=d3yNnxDdEso
1.The filter chip is clogged.
Please remove the filter chip, and clean the holes at the bottom of the filter screen with a brush or pin.
2.The coffee powder is too fine.
Please switch to a coarser type of coffee powder.
1. The container is too big or the milk is too little – Use a smaller milk frothing pitcher or add more milk.
2. The temperature of the milk is too high – Please use refrigerated milk.
3. Use skim milk – Please use cold whole milk.
4. Steam wand nozzle clogged – Clean out deposits in the nozzle with a needle.
5. for model G3005E/G3005H/G3006: The steam button wasn’t pressed. Press the steam button and wait for the indicator stops flashing.
1. Please make sure that the machine is fully preheated (i.e. after the buttons and display have stopped flashing and the temperature value has reached the preset temperature), otherwise there may be insufficient steam pressure due to insufficient boiler temperature.
2. After preheating, when using steam for the first time, please drain the condensate from the internal water circuit of the machine first, it may take about 30s to 1 minute, which is also affected by the ambient temperature; when the condensate turns into drier steam, it can be used normally.
3. Recommended using cold whole milk, 15 oz milk frothing pitcher and pour cold liquid to 1/2 cup
1. When brewing heating, this sound is the normal operating noise of the machine’s internal vibration pump.
The vibration pump uses an electromagnetic coil to drive a piston, generating pressure to push water through the coffee grounds for extraction. This repetitive motion naturally produces some noise, which can be heard when brewing coffee or using steam. This is a normal part of the machine’s operation.
2. When steming, it is normal to hear sounds when frothing milk. When the steam wand’s dual holes are near the liquid surface, you may hear an air-intake sound caused by the steam vortex. If submerged slightly deeper, it will produce a stirring and heating sound as steam pushes the liquid. However, if the steam wand is inserted too deep, the noise may become harsh. For optimal frothing, try keeping the wand about 1cm deep and adjust the angle to control air intake, which affects the foam thickness.
Compared to other espresso machines, Gemilai G3006 and G3007L features a longer steam wand, making it suitable for various frothing pitchers. Its stronger steam power allows for quicker and creamier milk frothing.
3. The clicking noise during heating is generally normal, the sound comes from the solenoid valve engaging during the heating process near the heating pot. The screws might be slightly tightened, making the sound more noticeable, but this does not affect normal use.
However, if you notice any unusual performance issues, let us know, and we’d be happy to assist further.Let us know if you have any other questions!
Steam knob not fully closed.Before making a cup of coffee check that the steam knob switch is completely turned off
The pressure gauge of the espresso machine is a real-time extraction pressure gauge, which only shows the extraction pressure value during the coffee extraction process. Therefore, the pressure gauge does not change when the group head is draining water (there is no coffee powder to form a closed space and no pressure can be generated) and when using steam. This is normal.
Follow the “Before First Use” steps in the manual.
1. Take out the machine and all accessories, and check against the manual to ensure nothing is missing.
2. Assemble the machine (if needed): install the water tank and drip tray, ensuring the water tank is securely in place.
3. Plug in the power (make sure it is fully inserted into the socket). Turn on the machine and wait for it to preheat. Once preheated, press the extraction button to clean the internal water path. After that, press the steam button and wait for it to preheat, then release steam for a while to clean the inside of the steam pipe.
4. After cleaning, make two cups of coffee and discard them (do not drink), to ensure there is no metallic taste from the new machine. After that, you can start making and enjoying coffee normally.
1) Guidelines for a standard cup of espresso (for reference only, the pressure rate and other statistics will vary depending on the roasting level, freshness, etc.)
• For single shot espresso, the amount of coffee powder is 9-12g, for double shot espresso, the amount of coffee powder is 17-20g.
• Water temperature: 194-205℉
• Group head pressure: 9-12 bar
• Extraction time: 25±5s
2) Select fresh coffee beans, generally roasted within three months of the date, to get a better, fresher taste;
3) Grinding the coffee powder in advance is not recommended. The taste is better with freshly prepared coffee powder, or else the carbon dioxide in the coffee powder will easily evaporate and absorb unnecessary odors;
4) If the coffee powder is too fine, it may cause excessive extraction, and if it is too coarse, it may cause insufficient extraction, so it should be adjusted to a proper fine grind;
5) Keep the remaining coffee beans sealed and well stored after use, and avoid placing them in humid environments or in direct sunlight.
1. Use fresh coffee beans – For the best flavor, use beans within 1 week to 1 month after roasting. Beans older than 3 months lose freshness as key compounds evaporate, reducing extraction quality.
2. Freshness impacts extraction – Fresher beans yield richer crema and more complex flavors due to higher extractable compounds.
3. Adjust grind size – Fresh beans require a coarser grind, while older beans lose compounds, leading to faster flow. To compensate, use a finer grind for aged beans.
1. Grind size, freshness, quantity of coffee powder, and tamping pressure.
2. Water temperature, pressure, and extraction time for the coffee.
3. Quality of the water used.