Frequently Asked Questions

We accept straight payment of credit cards, debit cards, cash, Gcash, Paymaya, Shopee Pay, and bank transfers.

Walk into our Physical store

Quezon Store:
THE TWELVE 28TH:The Strip Circulo Verde, Quezon City
Open Hours: 10AM to 9PM, Daily

Marikina Store: 
FAMULEI: Riverbanks Mall, Marikina (Infront of Timezone)
Open Hours: 10AM to 9PM, Daily

Cebu Store:
KORYAIKO-CEBU: L7 B1, Anami Homes Mactan
Open Hours: 10AM to 8PM, Tuesday to Sunday

Koryaiko has established partnerships with renowned logistics companies such as J&T, LBC, 2GO, Lalamove, and Transportify. The shipping fee for your order will be calculated once the order is confirmed, ensuring accurate and transparent pricing for delivery.

We offer same-day delivery within Metro Manila, while deliveries to Luzon typically take 2 to 5 days. For VisMin, the estimated delivery time ranges from 4 to 10 days.

We handle your data with strict confidentiality and employ SSL (Secure-Socket-Layer) secure server software to encrypt all information transmitted during your shopping experience. This means that any details regarding your order, personal information, address, credit card, or bank details are safeguarded and cannot be accessed by any unauthorized third party. Furthermore, credit card payments are subjected to verification through the 3D secure procedure, adding an extra layer of security to your transactions.

Once you place an order, you will promptly receive an order confirmation via email. Our team will process your order in our database, and on the same day or the next working day, your package will be dispatched from our warehouse. For orders made with pre-payment, the package will be sent out on the day we receive the payment. Rest assured, we strive to ensure swift order processing and timely shipment of your items.

Koryaiko Philippine offers a comprehensive one-year warranty for both service and parts on our products. Additionally, we provide a 7-day replacement policy to ensure customer satisfaction. Rest assured that we are committed to providing excellent after-sales support to address any concerns or issues you may encounter with your purchase.

How to Make a Perfect Coffee?

1) Guidelines for a standard cup of espresso (for reference only, the pressure rate and other 
statistics will vary depending on the roasting level, freshness, etc.) 
•For single shot espresso, the amount of coffee powder is 9±2g, for double shot espresso, 
the amount of coffee powder is 18±2g. 
•Water temperature 199±36℉ 
•Group head pressure 9±1bar 
•Extraction time 25±5s 
2) Select fresh coffee beans, generally roasted within three months of the date, to get a 
better, fresher taste; 
3) Grinding the coffee powder in advance is not recommended. The taste is better with freshly prepared coffee powder, or else the carbon dioxide in the coffee powder will easily evaporate and absorb unnecessary odors; 
4) If the coffee powder is too fine, it may cause excessive extraction, and if it is too coarse, 
it may cause insufficient extraction, so it should be adjusted to a medium grind; 
5) Keep the remaining coffee beans sealed and well stored after use, and avoid placing them in humid environments or in direct sunlight.

58mm commercial filter basket, diameter professional shower screen is compatible with most of the filter baskets on the market. 
Fine crema and instant flavor extractions.Enjoy professional Café-quality shots at home
Gemilai advocates bringing commercial standards into your homes and exploring a wider extension of flavor extractions.

1.The filter chip is clogged.
Please remove the filter chip, and clean the holes at the bottom of the filter screen with a brush or pin.
2.The coffee powder is too fine.
Please switch to a coarser type of coffee powder.

1.The filter chip is clogged.
Please remove the filter chip, and clean the holes at the bottom of the filter screen with a brush or pin.
2.Too much coffee powder in the filter screen.Please reduce the amount of powder.
3.The coffee powder is too fine. Please switch to a coarser type of coffee powder.

1.Coffee powder has gone bad,select another fresh coffee beans.
2. The machine is not cleaned properly after the first use of the machine or Descaling Operation. Follow the instructions in “BEFORE FIRST USE” to clean the machine.

1. Please choose fresh coffee beans. Generally, the best-before date is from one week to one month after the roasting. During this time, the taste is better and fresher. 
It is not advised to use coffee beans older than three months because they are less fresh and most of the compounds have volatilized, resulting in fewer extractable substances.

2. The fresher the coffee beans, the more extractable substances they contain. Fresh coffee beans tend to have richer crema and a more complex flavor. They also require a coarser grind compared to less fresh coffee beans. 
  
As coffee beans age, more compounds volatilize, resulting in fewer extractable substances. This causes a faster flow rate of the coffee liquid, and therefore, older beans require a finer grind compared to fresh beans.

For the first use, the steam must be released for a period of time to drain the condensate inside the machine, then the steam is drier.

Machine is preheating/The steam button wasn’t pressed.

1.The plug is not plugged in or voltage and power mismatch.
Check out the voltage and power are compatible with the socket.
2.The machine is heating in an abnormal state,the automatic security protection system is triggered.Let the machine sit for 30 mins.If the problem persists after carrying out the above operations, please contact the authorized service center.
3.There is no water in the tank.Check the water tank for water shortage and add water to the tank.
4.The water tank is not in place.
Please put the water tank in the right place.

Steam knob not fully closed.
Tighten the steam knob completely.

The new machine is not required to be rotated to 90 degree for the first use.
Make sure the portafilter is twisted to the right complete for each time, the rotated angle will approach 90 degree after several practice.

The water inlet valve at the bottom of the tank is dirty or clogged. Clean the tank and use your fingers to make the bottom valve active.

  • Use the screwdriver to lever the filter basket according to the Instruction Manual or User Guide.