Frequently Asked Questions
Find quick answers about ordering, shipping, and making the perfect coffee with your Koryaiko machine.
Order Shipping Questions
We accept credit cards, debit cards, cash, Gcash, Paymaya, Shopee Pay, and bank transfers.
Walk into our Physical Store
THE TWELVE 28TH: The Strip Circulo Verde, Quezon City
Open Hours: 10AM to 9PM, Daily
FAMULEI: Riverbanks Mall, Marikina (In front of Timezone)
Open Hours: 10AM to 9PM, Daily
KORYAIKO-CEBU: L7 B1, Anami Homes Mactan
Open Hours: 10AM to 8PM, Tuesday to Sunday
Koryaiko has established partnerships with renowned logistics companies such as J&T, LBC, 2GO, Lalamove, and Transportify. The shipping fee for your order will be calculated once the order is confirmed, ensuring accurate and transparent pricing for delivery.
We offer same-day delivery within Metro Manila, while deliveries to Luzon typically take 2 to 5 days. For VisMin, the estimated delivery time ranges from 4 to 10 days.
We handle your data with strict confidentiality and employ SSL (Secure-Socket-Layer) secure server software to encrypt all information transmitted during your shopping experience. This means that any details regarding your order, personal information, address, credit card, or bank details are safeguarded and cannot be accessed by any unauthorized third party. Furthermore, credit card payments are subjected to verification through the 3D secure procedure, adding an extra layer of security to your transactions.
Once you place an order, you will promptly receive an order confirmation via email. Our team will process your order in our database, and on the same day or the next working day, your package will be dispatched from our warehouse. For orders made with pre-payment, the package will be sent out on the day we receive the payment. Rest assured, we strive to ensure swift order processing and timely shipment of your items.
Koryaiko Philippine offers a comprehensive one-year warranty for both service and parts on our products. Additionally, we provide a 7-day replacement policy to ensure customer satisfaction. Rest assured that we are committed to providing excellent after-sales support to address any concerns or issues you may encounter with your purchase.
How to Make a Perfect Coffee?
1) Guidelines for a standard cup of espresso (for reference only, the pressure rate and other statistics will vary depending on the roasting level, freshness, etc.)
| Parameter | Single Shot Espresso | Double Shot Espresso |
|---|---|---|
| Coffee Powder Amount | 9±2g | 18±2g |
| Water Temperature | 199±36℉ | |
| Group Head Pressure | 9±1bar | |
| Extraction Time | 25±5s | |
2) Select fresh coffee beans, generally roasted within three months of the date, to get a better, fresher taste.
3) Grinding the coffee powder in advance is not recommended. The taste is better with freshly prepared coffee powder, or else the carbon dioxide in the coffee powder will easily evaporate and absorb unnecessary odors.
4) If the coffee powder is too fine, it may cause excessive extraction, and if it is too coarse, it may cause insufficient extraction, so it should be adjusted to a medium grind.
5) Keep the remaining coffee beans sealed and well stored after use, and avoid placing them in humid environments or in direct sunlight.
58mm commercial filter basket, diameter professional shower screen is compatible with most of the filter baskets on the market.
Fine crema and instant flavor extractions. Enjoy professional Café-quality shots at home.
Gemilai advocates bringing commercial standards into your homes and exploring a wider extension of flavor extractions.
1. The filter chip is clogged. Please remove the filter chip, and clean the holes at the bottom of the filter screen with a brush or pin.
2. The coffee powder is too fine. Please switch to a coarser type of coffee powder.
Brewing Tutorial
1. Grind too coarse – Adjust to a finer grind.
2. Too little coffee – Increase the dose (after tamping, the grounds should be near the groove line of the filter basket).
3. Coffee not tamped – Distribute evenly and apply firm, even pressure.
4. Stale coffee beans/powder – Use fresh coffee within 1 week to 1 month for optimal extraction.
1. Please test the machine with the cleaning pad and send the instructional video to the customer. If the pressure is above 9 bar, the machine’s pressure is normal.
– To use a cleaning disc to check the pressure:
https://www.youtube.com/watch?v=pejgt1FdiFw
2. After confirming that the machine’s pressure is fine, try grinding the beans finer. The amount of ground coffee in the portafilter should be near the groove line of the portafilter.
– Checking your extraction pressure and learn how to make the perfect coffee on the video
https://www.youtube.com/watch?v=Gxd7pA4qmsg
Steaming Tutorial
1. The container is too big or the milk is too little – Use a smaller milk frothing pitcher or add more milk.
2. The temperature of the milk is too high – Please use refrigerated milk.
3. Use skim milk – Please use cold whole milk.
4. Steam wand nozzle clogged – Clean out deposits in the nozzle with a needle.
5. For model G3005E/G3005H/G3006: The steam button wasn’t pressed. Press the steam button and wait for the indicator stops flashing.
1. Please make sure that the machine is fully preheated (i.e. after the buttons and display have stopped flashing and the temperature value has reached the preset temperature), otherwise there may be insufficient steam pressure due to insufficient boiler temperature.
2. After preheating, when using steam for the first time, please drain the condensate from the internal water circuit of the machine first, it may take about 30s to 1 minute, which is also affected by the ambient temperature; when the condensate turns into drier steam, it can be used normally.
3. Recommended using cold whole milk, 15 oz milk frothing pitcher and pour cold liquid to 1/2 cup.
Usage Tips
Follow the “Before First Use” steps in the manual.
- Take out the machine and all accessories, and check against the manual to ensure nothing is missing.
- Assemble the machine (if needed): install the water tank and drip tray, ensuring the water tank is securely in place.
- Plug in the power (make sure it is fully inserted into the socket). Turn on the machine and wait for it to preheat. Once preheated, press the extraction button to clean the internal water path. After that, press the steam button and wait for it to preheat, then release steam for a while to clean the inside of the steam pipe.
- After cleaning, make two cups of coffee and discard them (do not drink), to ensure there is no metallic taste from the new machine. After that, you can start making and enjoying coffee normally.
1) Guidelines for a standard cup of espresso (for reference only, the pressure rate and other statistics will vary depending on the roasting level, freshness, etc.)
| Parameter | Single Shot Espresso | Double Shot Espresso |
|---|---|---|
| Coffee Powder Amount | 9-12g | 17-20g |
| Water Temperature | 194-205℉ | |
| Group Head Pressure | 9-12 bar | |
| Extraction Time | 25±5s | |
2) Select fresh coffee beans, generally roasted within three months of the date, to get a better, fresher taste.
3) Grinding the coffee powder in advance is not recommended. The taste is better with freshly prepared coffee powder, or else the carbon dioxide in the coffee powder will easily evaporate and absorb unnecessary odors.
4) If the coffee powder is too fine, it may cause excessive extraction, and if it is too coarse, it may cause insufficient extraction, so it should be adjusted to a proper fine grind.
5) Keep the remaining coffee beans sealed and well stored after use, and avoid placing them in humid environments or in direct sunlight.